Privacy Policy

Last updated: December 26, 2025

Neutron Electric, HVAC & Appliance Repair (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, online booking tools, and services.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website or schedule service with us.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Phone number
Email address
Service address
Appointment details and service requests
Information submitted through contact forms or online booking

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type and device information
Pages visited and time spent on the site
Referral source

This information helps us operate our services and improve user experience.

Online Booking & CRM (Workiz)

Our website uses Workiz as a customer relationship management (CRM) and online booking platform. When you submit an online booking request or service inquiry, your information is securely transmitted to Workiz to help us:

Schedule and manage service appointments
Communicate with you regarding your request
Maintain service records and customer history
Improve service operations and response times

Workiz processes data in accordance with its own privacy and security practices. We only share information necessary to provide our services.

How We Use Your Information

We use the information we collect to:

Respond to inquiries and service requests
Schedule, confirm, and manage appointments
Communicate with you about services or updates
Improve our website, booking process, and customer experience
Maintain internal business records

We do not sell, rent, or trade your personal information to third parties.

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to support functionality, analyze traffic, and improve performance.

You may disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Third-Party Services

In addition to Workiz, we may use third-party tools such as analytics, hosting providers, or communication platforms to operate our website and services. These providers only have access to information necessary to perform their functions and are required to protect your data.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be 100% secure.

Your Privacy Choices

You may choose not to provide certain personal information; however, doing so may limit our ability to respond to your request or schedule service.

You may request to access, update, or delete your personal information by contacting us using the information below.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Neutron Electric, HVAC & Appliance Repair
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(626) 995-9904
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info@neutroncorp.us